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Singpass service counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.
These counters are useful if you have trouble setting up Singpass online, lost access to your account, need to verify your identity, or want to reset your password.
Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.
Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.
Remember to take your IC or relevant identification documents so staff can verify your details click here and help you efficiently.
Opening hours are usually Monday to Friday, with some locations open on Saturdays—always check the timing before making a trip.
If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.